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Diane Bergeron

“Science is an organized form of wonder.”

Doug Chadwick

Minutiae matters. In working to make the world a better place, my view is that small behaviors add up to have a big impact on individuals, organizations, societies and the planet. From corporate consulting to academia, from international volunteer work to a two-year sailing trip, personal experiences shape my research interests. My current research areas are organizational citizenship behavior and workplace listening.

Although seemingly disparate, these topics interrelate. Some employees may be held back in their careers because they are expected to do a lot of helping at work (known as ‘citizenship behaviors’). Unfortunately, some employees receive less recognition and rewards for these behaviors than others. This leads to a double bind at work – people expect more from some employees and yet those employees don’t get credit for doing more. At the same time, these helping behaviors take time away from core job tasks and can lead to work-life conflict. All of this can lead to slower career advancement. Listening skills may be beneficial in helping people advance more quickly in their careers and may be leveraged into leadership positions.

As a social-organizational psychologist, I am trained in how to help groups and organizations become more effective. I am especially interested in conducting research in professional services firms (e.g., consulting, legal, accounting) and other organizations with measureable outcomes (e.g., sales, manufacturing) to assess the impact of citizenship behavior on productivity and employees outcomes.

I spent two years volunteering in the Dominican Republic on projects related to poverty, malnutrition, teen pregnancy, and childhood education. I have worked with a variety of corporate, nonprofit, government, and non-governmental organizations, was a member of Cleveland Social Venture Partners, and served on a local nonprofit board.

“If you want to go quickly, go alone. If you want to go far, go together.”

African proverb

Key Publications

  • Bergeron, D. M., van Esch, C. & Thompson, P. (in press). Citizenship behavior and objective career outcomes: A review and agenda for future work. In P. M. Podsakoff, S. B. MacKenzie & N. P. Podsakoff (Eds.), Handbook of Organizational Citizenship Behavior, pp. XX-XX. New York: Oxford University Press.
  • Bergeron, D. M., Schroeder, T. S., & Martinez, H. M. (2014). Proactive personality at work: Seeing more to do and doing more? Journal of Business & Psychology, 29: 71–86.
  • Bergeron, D. M., Ostroff, C., Schroeder, T. D. & Block, C. J. (2014). The dual effects of organizational citizenship behavior: Relationships to research productivity and career outcomes in academe. Human Performance, 27: 99-128.
  • Bergeron, D. M., Shipp, A. J., Rosen, B., & Furst, S. (2013). Organizational citizenship behavior and career outcomes: The cost of being a “good citizen.” Journal of Management, 39: 958-984.
    • Finalist for 2014 Outstanding Publication in Organizational Behavior Award
  • Bergeron, D. M. & Liang, X. F. (2007). Thriving in the academy: A model of faculty career success. In George T. Solomon (Ed.), Best Paper Proceedings of the Sixty-seventh Annual Meeting of the Academy of Management (CD). ISSN 1543-8643.
  • Bergeron, D. M. (2007). The paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4): 1078-1095.
  • Bergeron, D. M., Block, C. J. & Echtenkamp, B. A. (2006). Disabling the able: Stereotype threat and women’s work performance. Human Performance, 19(2): 133-158.
  • Bergeron, D. M. (2005). Organizational citizenship behavior: A negative relationship to career outcomes? In K. Mark Weaver (Ed.), Best Paper Proceedings of the Sixty-fifth Annual Meeting of the Academy of Management (CD), ISSN 1543-8643.

Courses Taught

  • Negotiation (MBA)
  • Managing People and Organizations (Organizational Behavior - MBA)
  • Individual Development (MA)
  • Team Development (MA)
  • Organizational Psychology (MA)
  • Research Methods (PhD)
  • Organizational Behavior (PhD)
  • Department research seminar (PhD)
  • Micro organizational behavior (PhD)

Awards and Recognition

  • 2016 Weatherhead Emerging Impact Award
  • 2016 Nominee, John S. Diekhoff Graduate Student Teaching Award (university-wide award)
  • 2014 Finalist for Outstanding Publication in Organizational Behavior Award (chosen from among 600 papers published in the top 10 journals in 2013)
  • 2013 John S. Diekhoff Graduate Student Teaching Award (university-wide award)
  • 2013 Nominee, John S. Diekhoff Distinguished Graduate Student Mentoring Award
  • 2012 Weatherhead Doctoral Teaching and Mentoring Award
  • 2011 Lewis-Progressive Fellowship
  • 2011 Case Western Reserve University’s Mather Spotlight Prize
  • 2009 Nominee, John S. Diekhoff Graduate Student Teaching Award (university-wide award)
  • 2009 Nominee, Weatherhead Teaching Excellence Award (MBA)
  • 2009 Nominee, Weatherhead Doctoral Teaching and Mentoring Award
  • 2005 Finalist for Academy of Management Newman Award (academy-wide award)
  • 2005 Winner, “Best Paper Based on a Dissertation” Award, AOM GDO Division
  • 2005 Winner, “Best Paper Based on a Dissertation” Award, AOM OB Division

Work Experience

  • Hewitt Associates, New York, N. Y.
  • New York University, Stern School of Business
  • Columbia University, Teachers College
  • Pfizer Inc., New York, N.Y.
  • Brecker & Merryman, Inc. (currently, The Empower Group), New York, N.Y.
  • SSM Foundation of the Dominican Republic (two-year volunteer)


  • Johnson & Johnson
  • Chase Manhattan Bank
  • Pfizer Pharmaceuticals
  • Merrill Lynch
  • Credit Suisse First Boston
  • Exxon
  • Eli Lilly
  • Goldman Sachs
  • Prudential Insurance
Diane Bergeron