Editor, Legends in Marketing series, Marketing Theory: Philosophy of Science Foundations of Marketing, Volume 2 (Sage Publishing). 2011.
Ozkok, Ozlem, Jagdip Singh, Kwanghui Lim and Simon Bell (2019), “Service Innovation from the Frontlines in Customer-Centric Organizations,” Handbook on Customer Centricity: Strategies for Building a Customer-Centric Organization, Robert Palmatier, Christine Moorman and Ju-Yeon Lee (Editors). Download PDF
Singh, Jagdip, Detelina Marinova and Sunil Singh (2016), “Frontline Problem-solving Dynamics using Video Recordings of Service Failure Interactions,” Marketing Science Institute Working Paper and Report 16-122. Download PDF
Singh, Jagdip and Rama Jayanti (2014), “Closing the Marketing Strategy-Tactics Gap: An Institutional Theory Analysis of the Pharmaceutical Value Chain,” in Min Ding, Jehoshua Eliashberg and Stefan Stremersch (eds.), Innovation and Marketing in the Pharmaceutical Industry , International Series in Quantitative Marketing (Springer), 20: 701-735. Download PDF
Singh, Jagdip, Detelina Marinova and Steven Brown (2012), “Boundary Work and Customer Connectivity in B2B Frontlines,” in Business to Business Marketing Handbook (Edward Elgar Publishing). Download PDF
Singh, Jagdip and Argun Saatcioglu (2008), "Role Theory Approaches for Effectiveness of Marketing Oriented Boundary Spanners: Comparative Review, Configural Extension and Potential Contributions, "Review of Marketing Research Vol 4, 148-182, M.E. Download PDF
Singh, Jagdip (2016), “Entrepreneurial Frontline Employees can Improve Profits and Customer Service during the Holiday Season” Point-of-Sales News, November.
Also reported in Retail Customer Experience and other industry publications.
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Singh, Jagdip and Detelina Marinova (2013), “Stemming Frontline Losses in Service Innovation Implementation” Marketing Review St Gallen, Springer Publication. Download PDF
Palan, Harit, Anand Kumar Jaiswal, Jagdip Singh and Garima Sharma (2011), “Prayas by Sanofi-Aventis in India : Making Healthcare Accessible to the Bottom of the Pyramid,” Indian Institute of Management, Ahemdabad and Case Western Reserve University, Ohio.
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The preceding case was recognized for Honorable Mention in the “Indian Management Issues and Opportunities” category for the 2012 EFMD Case Writing Competition.
Co-Editor, Journal of Service Research special issue on “Managing Frontlines in Service Organizations,” (February, 20: 2017) (with Todd Arnold, Mike Brady and Tom Brown)
Singh, Sunil, Detelina Marinova and Jagdip Singh (2020), “B2B E-Negotiations and Influence Tactics,” Journal of Marketing, 84(2): 47-68. Download PDF
Singh, Jagdip, Satish Nambisan, Gary Bridge and Juergen Brock(2020, online), “One-Voice Strategy for Customer Engagement,” Journal of Service Reasearch. Download PDF
Singh, Jagdip, Todd Arnold, Michael Brady and Tom Brown (2019), “Synergies at the Intersection of Retailing and Organizational Frontlines Research,” Journal of Retailing, 95 (2): 90-93. Download PDF
Singh,Jagdip, Karen Flaherty, Ravi Sohi and et al. (2019), “Sales Profession and Professionals in the Age of Digitization and Artificial Technologies:Concepts, Priorities, and Questions,” Journal of Personal Selling and Sales Management (online January 2019). Download PDF
Ozkok,Ozlem, Simon Bell, Jagdip Singh and Kwanghui Lim (2019), “Frontline Knowldge Networks in Open Collaboration Models for Service Innovation,” Academy of Marketing Science Review . Download PDF
Marinova, Detelina, Sunil Singh and Jagdip Singh (2018), “Frontline Problem Solving Effectiveness: A Dynamic Analysis of Verbal and Nonverbal Cues,” Journal of Marketing Research ,55 (2): 178-192.
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The preceding article is supported by Marketing Science Institute Grant #4-177
The preceding article is highlighted in an Idea Watch article in Harvard Business Review 2018(January-February:pp.20-22.)
The preceding article is also highlighted in The Conversation article dated February 16, 2018,
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Singh, Sunil, Detelina Marinova, Jagdip Singh and Kenneth Evans (2017), “Customer Query Handling in Sales Interactions: A Dynamic Analysis of Salesperson Effectiveness,” Journal of the Academy of Marketing Science ,46 (5): 837-856, Download PDF
Singh, Jagdip, Michael Brady, Todd Arnold and Tom Brown (2017), “The Emergent Field of Organizational Frontlines,” Journal of Service Research, Vol. 20(1) 3-11 The preceding article also serves as an Editorial for the Special Issue of the Journal of Service Research on “Managing Frontlines in Service Organizations.” Download PDF
Niraj, Rakesh and Jagdip Singh (2015), “Impact of User Generated and Professional Critics Reviews on Bollywood Movie Success,” Australasian Marketing Journal 23 (2015) 179–187 Download PDF
Marinova, Detelina and Jagdip Singh (2014), “Consumer Decision to Upgrade or Downgrade a Service Membership,” Journal of the Academy of Marketing Science, 42:596–618. Download PDF
Singh, Jagdip and Rama Jayanti (2013), “When Institutional Work Backfires: Organizational Control of Professional Work In Pharmaceutical Industry,” Journal of Management Studies 50(5):900-929, Special Issue on Professions and Institutional Change, Guest Editors: Daniel Muzio (University of Leeds), David Brock (Ben-Gurion University) and Roy Suddaby (University of Alberta). Download PDF
Ye, Jun, Detelina Marinova, and Jagdip Singh (2012) "Bottom-up Learning in Marketing Frontlines: Conceptualization, Processes, and Consequences," Journal of the Academy of Marketing Science, 40:821–844. Download PDF
Sorescu, Alima, Ruud Frambach, Jagdip Singh, Arvind Rangaswamy and Cheryl Bridges (2011), "Innovations in Retail Business Models," Journal of Retailing 87 (July): 3-16. Download PDF
Singh, Jagdip, Patrick Lentz and Edwin Nijssen (2011), "First and Second Order Effects of Consumers' Institutional Logics on Relationship Marketing Mechanisms: A Cross-Market Comparative Analysis," Journal of International Business Studies, 42(2): 307-333. Download PDF
Lee, Haejung and Jagdip Singh (2010), “Appraisals, Burnout and Outcomes in Informal Caregiving,” Asian Nursing Research, 4 (1): 32-44. Download PDF
Jayanti, Rama and Jagdip Singh (2010), "Pragmatic Learning Theory: An Inquiry-Action Framework for Distributive Consumer Learning in Online Communities," Journal of Consumer Research, 36(April): 1058-1081. Download PDF
Cardon Melissa, Joakim Wincent, Jagdip Singh, and Mateja Drnovesk (2009), "The Nature and Experience of Entrepreneurial Passion," Academy of Management Review, 34(3):511-532. Download PDF
Marinova, Detelina, Jun Ye and Jagdip Singh (2008), "Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency and Customer Satisfaction," Journal of Marketing, 72(March): 28-45. Download PDF
Ye Jun, Detelina Marinova and Jagdip Singh (2007),"Strategic Change Implementation and Performance Loss in the Front Lines," Journal of Marketing, 71(October): 156-171. Download PDF
Cron, William, Greg Marshall, Jagdip Singh, Rosann Spiro and Harish Sujan (2005), “Salesperson Selection, Training and Development: Trends, Implications and Research Opportunities,” Journal of Personal Selling and Sales Management (25th Anniversary Issue) 25 (2) 123-136. Download PDF
Singh Jagdip, Rama Jayanti, Jean Kilgore with Kokil Agarwal and Ramadesikan Gandarvakottai (2005), “What Goes Around Comes Around: A Framework for Understanding Trust-Value Dilemmas of Market Relationships,” Journal of Public Policy and Marketing (Special Issue on Marketing and Society), 24(1): 38-62. Download PDF An abstract of the preceding paper was also published in Challenges for an Era of Continuous Change, and presented in “The Authors Speak” special session of the 2005 Marketing and Public Policy Conference, May 19-22, Washington DC.
Agustin, Clara and Jagdip Singh (2005),“Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges” Journal of Marketing Research (February): 96-108. Download PDF
Punthmatharith, Busakorn and Jagdip Singh (2005), “A Psychometric Assessment of the H & H Lactation Scale in a Sample of Thai Mothers Using a Repeated Measurement Design,” Nursing Research, 54 (5) 313-323. Download PDF
Cuttler, Leona, J. B. Silvers, Jagdip Singh, Alexander Tsai and Deborah Radcliffe (2005), “Physician Decisions to Discontinue Long-Term Medications Using a Two Stage Framework: The Case of Growth Hormone Therapy,” Medical Care , 43 (12): 1185-1193 Download PDF
Singh, Jagdip (2004), “Tackling Measurement Problems with Item Response Theory: Principles, Characteristics, and Assessment with an Illustrative Example,” Journal of Business Research (Special Issue on Measurement) 57: 184-208. Download PDF
Singh, Jagdip, Leona Cuttler and J. B. Silvers (2004), “Toward Understanding Consumers' Role in Medical Decisions for Emerging Treatments: Issues, Framework and Hypotheses," Journal of Business Research, (Special Issue on Health Care), 57: 1054-1065. Download PDF
Ramaswami, Sridhar and Jagdip Singh (2003), "Antecedents and Consequences of Merit Pay Fairness for Industrial Salespeople," Journal of Marketing, 67(October): 43-66. Download PDF
Nijssen, Edwin, Jagdip Singh, Deepak Sirdeshmukh with Hartmut Holzmuller (2003), “Investigating Industry Context Effects in Consumer-Firm Relationships: Preliminary Results from a Dispositional Approach,” Journal of the Academy of Marketing Science 31 (1): 46-60. Download PDF
Sirdeshmukh, Deepak, Jagdip Singh and Barry Sabol (2002), "Consumer Trust, Value and Loyalty in Relational Service Exchanges," Journal of Marketing, 66(January): 15-37. Download PDF The preceding was also published by the Marketing Science Institute as working paper and Report No: 01-116 for distribution worldwide to all managers, researchers and companies affiliated with the MSI. The preceding was one of the top 5 highly cited papers in the Journal of Marketing between 2000 and 2005.
Boland Richard, Jagdip Singh, Paul Salipante, John Aram, Sharon Y Fay and Prasert Kanawattanachai (2001), "Knowledge Representations and Knowledge Transfer," Academy of Management Journal, 44,#2:(April),393-417. Download PDF
Singh, Jagdip(2000), "Performance Productivity and Quality of Front Line Employees in Service Organizations," Journal of Marketing, 64(April): 15-34. Download PDF The preceding was also published as a Marketing Science Institute working paper (Report No. 99-127).
Singh, Jagdip and Deepak Sirdeshmukh(2000), "Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments," Journal of the Academy of Marketing Science, 28(1): 150-167. Download PDF The preceding was an invited article for the Marketing Science Institute/Journal of the Academy of Marketing Science special issue on “Serving Customers and Consumers Effectively in the Twenty-First Century: Emerging Issues and Solutions.”
Fogarty, Tim, Jagdip Singh, Gary Rhoads and Ronald Moore (2000), “Antecedents and Consequences of Burnout in Accounting: Beyond the Role Stress Model,” Behavioral Research in Accounting, Vol. 12: 31-67. Download PDF
Chatterjee, Sayan and Jagdip Singh (1999), "Are Tradeoffs Inherent in Diversification Moves? A Simultaneous Model for Type of Diversification and Mode of Expansion" Management Science, 45 (January): 25-41. Download PDF
Singh, Jagdip, Leona Cuttler, M. Shin, J. B. Silvers, and Duncan Neuhauser (1998), “Medical Decision Making and the Patient: Understand Preference Patterns for Growth Hormone Therapy Using Conjoint Analysis,” Medical Care, Vol. 36, No. 8 (August): AS31-45. Download PDF
Singh, Jagdip (1998), "Striking a Balance in Boundary Spanning Positions: An investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcomes of Salespeople," Journal of Marketing, Vol. 62, No. 3 (July), 69-86. Download PDF
Westerberg, Mats, Jagdip Singh and Einar Hackner (1997), “Does the CEO Matter?: An Empirical Study of Small Swedish Firms Operating in Turbulent Environments,” Scandanavian Journal of Management. Vol. 13, No. 3, pp. 251-270 Download PDF
Singh, Jagdip and Robert Wilkes (1996), “When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates,” Journal of the Academy of Marketing Science, Volume 24, No. 4, 350-65. Download PDF
Singh, Jagdip, Willem Verbeke and Gary Rhoads(1996), "Do Organizational Practices Matter in Role Stress Processes?: A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners," Journal of Marketing, 60(July): 69-86. Download PDF
Singh, Jagdip (1995), "Measurements Issues in Cross-National Research," Journal of International Business Studies, (Third Quarter): 597-619. Download PDF
Singh, Jagdip, Jerry Goolsby and Gary Rhoads (1994), "Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives," Journal of Marketing Research, 31 (November): 558-69. Download PDF
Singh, Jagdip (1993), "Boundary Role Ambiguity: Facets, Determinants and Impacts," Journal of Marketing, 57 (April): 11-31. Download PDF
Singh, Jagdip and Gary Rhoads (1991), "Boundary Role Ambiguity in Marketing Oriented Positions: A Multidimensional Multifaceted Operationalization," Journal of Marketing Research, 28, 3 (August): 328-38. Download PDF
Singh, Jagdip (1991), "Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery," Journal of the Academy of Marketing Science, Volume 19 (Summer): 223-44. Download PDF
Singh, Jagdip, Roy Howell and Gary Rhoads (1990), "Adaptive Designs for Likert-type Data: An Approach for Implementing Marketing Surveys," Journal of Marketing Research, Vol.27, 3, (August): 304-321. Download PDF
Singh, Jagdip (1988), "Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues," Journal of Marketing Vol.52, 1, (January): 93-107. Download PDF
Singh, Jagdip (2018), “New Age Frontline Technologies,” Organizational Frontlines Symposium, February 21-22, 2018.
Singh, Jagdip (2018), “Dynamics of B2B Email Sales Negotiations,” University of Melbourne Research Seminar, Feb 14, 2018.
Singh, Jagdip (2018), “Effective Customer Problem Solving: From Rules to Roles,” Center for Workplace Leadership Public Seminar, Melbourne, Australia, February 13.
Singh, Jagdip (2017), “Organization Frontlines Research: What is it, and Why it Matters,” OFR Symposium, February 26, 2017.
Singh, Jagdip (2017), “Do Entrepreneurial Frontline Store Managers Help or Hurt Profitability,” University of Melbourne-Melbourne Business School Faculty Seminar.
Singh, Jagdip (2016), “Frontlines in Service Organizations: New Directions, New Opportunities,” AIM-AMA Sheth Doctoral Consortium, New Delhi.
Singh, Jagdip (2015), “Flying Blues: Frontline Problem Solving Dynamics using Video Recordings of Customer-Agent Interactions,” University of Melbourne-Melbourne Business School Faculty Seminar.
Singh, Jagdip (2015), “The Democratization of Sales and Sales Management,” Keynote Address, Enhancing Sales Productivity Conference, Georgia Tech.
Singh, Jagdip (2015), “Managing Frontlines in Service Organizations,” Organizational Frontlines Research Symposium, OSU.
Singh, Jagdip (2015), “Advances in Mediation, Moderation and Moderated Mediation,” Nottingham University, Ningbo, Invited Speaker.
Singh, Jagdip (2015), “Frontline Marketing Management: Issues, Theories and Directions,” AMA Winter Educators Conference, Special Session Co-Chair.
Singh, Jagdip (2014), “The Power of M: Methodology Pointers for Practitioner-Scholars,” EMS Conference, September 11-14, 2014: Oklahoma State University, Tulsa, OK.
Singh, Jagdip (2014), “Marketing Frontlines: Organizational Capabilities for Customer-Employee Interface,” AMA Winter Educators’ Conference, February 21, 2014: Orlando, FL.
Singh, Jagdip (2013), “Profitability Payoffs from Intrapreneurial Frontline Retail Store Managers,” Invited Research Seminar, April 18, 2013: Otto Beisheim School of Management, WHU, Vallendar, Germany.
Singh, Jagdip (2013), “Scholar’s Craft: Of Mindfulness, Miles and Mastery,” Invited Research Seminar, April 16, 2013: Aston Business School, Birmingham, UK.
Singh, Jagdip (2012), “Exploiting Industry Partners for Explorative Classroom Learning,” 47th AMA-Sheth Doctoral Consortium, June 14-16: Seattle, WA.
Singh, Jagdip (2012), “Navigating the Last Mile: JIBS 0691-2008-08,” Frontiers in Service Marketing, Doctoral Consortium, June 13: Washington DC.
Singh, Jagdip (2012), “Crafting Impactful Theory Articles” AMA Winter Educators Conference, St Petersburg, Florida, February 16-19.
Singh, Jagdip (2012), “The Last and First Miles of a Scholar,” Keynote address at the All India Doctoral Consortium, Indian Institute of Management, Ahemdabad, January 6-9.
Singh, Jagdip (2011), "Upside Down Marketing," ANPAD(keynote address), Rio de Janerio: September 3-7.
Schnackenberg, Andrew, Garima Sharma, Jagdip Singh, Kalle Lyytinen and James Hill (2011), "Theorizing Capabilities of Organizational Agility: A Paradox Framework, "Academy of Management Annual Conference, San Antonio: August 12-16.
Stull, Michael and Jagdip Singh (2011), "Managerial Innovativeness and Project Effectiveness in Nonprofit Organizations: A Test of Trust-Control Framework, "International Conference on Engaged Management Scholarship, Cleveland: June 2-5.
Singh, Jagdip (2010), "Mitigating Knowledge Loss in Organizational Frontlines, "Brigham Young University, Provo, Utah: 2-3 September.
Singh, Jagdip (2010), "Developing Intermediate Constructs for International Comparative Research, "Academy of International Business Conference, Rio de Janerio, BR: June 25, 2010.
Singh, Jagdip (2010), "When the Twain Meets: Scholarship at the Intersection of Theory and Practice, "Academy of Marketing Science Conference, Portland, OR: May 26, 2010.
Singh, Jagdip (2009), "Customer Connectivity and Organizational Frontlines, "AMA-Sheth Foundation Doctoral Consortium, Altanta, GA: 11-14, June.