Jagdip Singh, PhD, earned his doctorate in marketing at Texas Tech University in 1985 after completing a bachelor's degree in electrical engineering from the Indian Institute of Technology (IIT)-Delhi. An admired classroom instructor, in 1992, Dr. Singh received Case Western Reserve University's John S. Diekhoff Award For Excellence In Graduate Teaching, and in 2007, he won the Excellence in Doctoral Teaching and Mentoring Award.
In 1997, Singh received the Weatherhead School of Management's Research Recognition Award for outstanding contributions to research. He has also received Excellence in Reviewing awards from the Journal of Marketing, the Journal of the Academy of Marketing Science, the Journal of Retailing, and the Journal of Personal Selling and Sales Management.
Singh's own research involves building and sustaining effective and enduring connections between organizations and their customers, especially in service industries. This line of study explores organizational dilemmas that arise in developing customer connections based on trust and value relationships. In a related area of research, Singh studies how firms organize, implement, and support change and knowledge management to balance the competing goals of productivity and quality in the front lines. He also examines conflicts of interest in professional markets, concentrating on the medical profession and the pharmaceutical industry. Singh has published in such journals as the Journal of Marketing, the Journal of Marketing Research, the Academy of Management Review, the Journal of Consumer Research, Management Science, Psychological Assessment, the Journal of the Academy of Marketing Science, the Journal of the American Medical Association, Medical Care, and the Journal of Retailing.
To download the latest copy of his Curriculum Vitae, click here.
Contact him at
jagdip.singh@case.edu
(216) 368-4270